In ITIL (Information Technology Infrastructure Library), the management of budgets and contracts is governed by the Service Design phase. It is during this phase that all necessary budgets and contracts for IT services are defined and approved.
The budget for IT services is approved by a designated budget holder, who is responsible for ensuring that the budget is sufficient to meet the needs of the organization. The budget holder also oversees the allocation of funds and ensures that the funds are used in accordance with the approved budget.
In terms of contracting, the Service Level Manager (SLM) is responsible for negotiating and managing contracts with service providers. The SLM is accountable for ensuring that the service providers meet the agreed-upon service level agreements (SLAs) and that the contracts are adhered to throughout the service delivery process.
It is important to note that the SLM works closely with the Service Level Agreement Manager (SLAM) and the Contract Manager (CM). The SLAM is responsible for drafting and maintaining SLAs with the service providers, while the CM is responsible for managing the contracts with the service providers.
In summary, the approval of budgets and contracts with service provider organizations in ITIL is a collaborative effort between designated budget holders, SLMs, SLAMs, and CMs. By working together, these roles ensure that IT services are delivered in accordance with the agreed-upon SLAs and within the approved budget.